Customer Service Administrator

Customer Service Administrator

I am currently working with a fantastic client who due to busy period are looking for a couple of Customer Service Administrators.

You will be working in a fast-paced environment supporting my client with payroll ensuring their drivers are paid on time and correctly.

The role is a mixture of administration and phone support dealing with queries, pay related issues and any other ad hoc calls that may come through.

Day to Day of the Customer Service Administrator

·Responding to drivers via email, ensuring their queries are resolved

·Processing drivers’ hours, expenses, checking job sheets match the drivers record and confirming on the company CRM to process their wages.

·Working as part of a team to complete hourly targets on a Thursday to ensure all drivers are paid appropriately.

·Liaising with different departments such as finance ensuring driver hasn't picked up any speeding tickets/parking fine etc

·Cross reference systems ensuring Millage/Registration match and sign off as complete

·Actioning driver queries such as missing pay, additional cost and expenses are accounted for

Thursdays are usually the busiest day within the office, and you will be allocated a number of drivers pay sheets to action. You will be working closely in a team to ensure the team target are achieved.

Personal requirements of the Customer Service Administrator

·Team player

·Ability to work in a fast-paced environment

·Excellent attention to detail

·Ability to multitask and use duel screens

·Computer literate

·Able to diffuse drivers

·Customer Service

·Strong Administration skills

About my client, they offer a fantastic holiday package 25 days plus bank holidays. They promote a star of the week reward where you get to leave early on a Friday. You got 2x 10-minute breaks and 1 hour lunch working Monday to Friday 8.30am to 5.30pm.