Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

BERMUDEZ DIVISION

RESPONSIBILITIES:

• To achieve agreed upon sales targets and all customer service & sales goals as set out by the Company i.e. visit rate, service rate, DVS compliance.
• To visit, engage and generate orders using strong arguments to existing and prospective customers.
• To recommend the Company’s range of products (new brands or portfolios, particular) to customers and gain trial/purchase.
• To establish, strengthen and maintain positive business relationships with all our customers.
• To maintain and where applicable expand your database of prospects within your assigned territory.
• Ensure deliveries are done in a timely basis in coordination with the Warehouse and/or own Lorry, where applicable.
• Collect all monies due to the Company on a timely basis, whilst ensuring all customers adhere to the company’s credit policy. Follow up on all overdue balances through regular telephone contact and customer visits.
• Hand in all monies relevant to cash invoices, charge invoices, and receipt notes on a daily basis.
• Maintain an unquestionable Van stock at all times and you must be able to acknowledge reason/s for variances in stock count reports.
• Always provide feedback to your supervisor and/or Manager on competitive activities, customers’ needs/issues/ideas etc.
• Daily vehicle maintenance sheet to be completed.

REQUIREMENTS:

• 5 CXCs (Grades I – III) or sound secondary education

• Valid Drivers’ License (Motor Lorry)
• Communication Skills

• Collaboration
• Problem Solving
• Customer/Client Focus

REMUNERATION:

• Attractive Salary
• Pension, Medical and Non- contributory life Insurance Plans

SEND APPLICATION TO:

Human Resources Department

Massy Distribution (Guyana) Inc.

Apply via: https://massygroup.bamboohr.com/careers/219?source=aWQ9MTc%3D

OR

Send application to: recruitment.gy@massydistribution.com

Closing date for applications is April 03, 2026.

Only shortlisted candidates will be contacted.