Posted 9 days ago
Customer Service Representative (Danish)
AI Summary
A Customer Service Representative handles inbound calls, email, and live chat to support customers with digital services and account inquiries, troubleshoots issues, documents interactions, and escalates as needed.
About this role
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus.
Position: Customer Service Representative (Danish)
Location: Larnaca, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
Provide customer support via inbound calls, email and live chat
Assist customers with questions regarding digital services and account-related inquiries
Identify customer needs and provide appropriate solutions
Troubleshoot common customer issues and guide users through available solutions
Maintain clear, professional and customer-focused communication
Accurately document customer interactions and case information
Escalate complex or unresolved cases when required
Contribute to a positive and efficient customer service environment.
REQUIREMENTS:
Native or fluent Danish speaker (minimum C1)
Fluent English
Completed secondary education
Previous customer service experience is an advantage
Good computer and technology skills
Strong communication and customer interaction skills
Good problem-solving abilities
Ability to multitask and work effectively under pressure
Friendly, reliable and customer-oriented approach
Clean criminal record
Willingness to relocate to and work on-site in Larnaca, Cyprus.
BENEFITS:
performance-based bonus linked to KPIs
Relocation package for candidates moving to Cyprus
International working environment
Training provided
Opportunity to gain experience within a global gaming customer support environment and many more!!
