Customer Solutions Specialist

Location.

The actual location of this job is in Suzhou, China.

What you will get

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location.
• The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits.

What you will do:

• Handle ingredient order of China market, including product of LC10 plant, Omega NSA plant and trade material of Lonza (China) Investments Co. ,Ltd.. Assist communication of oversea order of China ingredient sales team.
• Cooperate with manufacturing sites and logistics providers to ensure shipment activities within different regions are executed according to customers’ requirements.
• Responsible for customer service and purchasing function, include enquiries to manufacturing sites, order process and follow up, sample requisition and management, feedback to suppliers & customers, customer complain follow.
• Provide support to sales team such as weekly report and monthly report.
• Manage the files such as sales contract, import/export document, payment document and etc.
• Handle purchase request / purchase order from sales team
• Manage SAP date related to sales, such as material, customer and vendor.

What we are looking for:

Bachelor's degree

Minimum 3 years working experience, in health care industry preferably, B2B environment is a plus

Proficient in spoken English

Ability to communicate and maintain relationships

Negotiation and listening skills is required

Good team player

Willingness to learn, curiosity

Ability to solve problems

Strong in Admin & document control

Ability to represent Lonza brand

Basic computer skills

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.