Posted 14 months ago

Customer Success Manager

BengaluruOn-siteFull-time

AI Summary

Responsible for building and maintaining strong customer relationships, ensuring client success, analyzing engagement data, and collaborating with cross-functional teams to improve offerings in a fast-paced AI-driven startup.

About this role

About Us:

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity—by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including SIG, Lightspeed, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point—moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it’s a fit, we are excited to meet you!

Key Responsibilities:

Build and maintain strong customer relationships to understand their needs and ensure their success.

Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.

Implement and optimize customer success processes to enhance efficiency and satisfaction.

Analyze customer data to derive insights and make data-driven decisions.

Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.

Contribute to the development of customer success strategies and best practices.

Qualifications:

3-6 years of experience in customer success or related roles, preferably managing the US clients.

Bachelor’s degree in a related field (Engineering, Business, or similar).

Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.

Excellent communication and interpersonal skills.

Proven experience in customer success principles and practices.

Ability to work in a fast-paced, dynamic startup environment.

Proficiency in customer relationship management (CRM) tools and data analysis software.

What We Offer:

Opportunity to play a key role in a rapidly growing startup.

Exposure to cutting-edge AI and SEO technologies.

Collaborative work environment with a focus on innovation.

Competitive salary and benefits package.

Professional growth and development opportunities.

If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!

Skills

Account ManagementChurn AnalysisCRMCustomer Journey MappingCustomer SuccessData AnalysisExcel/SheetsKPI TrackingOnboardingPaid/organic SEO FamiliarityRetention AnalyticsSLASQLStakeholder ManagementUS Client Management