Posted 2 months ago
Customer Success Manager (New York)
New YorkOn-siteFull-time
AI Summary
The Customer Success Manager at Merkle Science owns client onboarding, adoption, and retention for blockchain transaction monitoring and intelligence solutions.
About this role
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
Skills
AccountManagementChurnReductionClientRelationshipManagementContractNegotiationCRM (Salesforce Or Similar)CrossFunctionalCollaborationCustomerJourneyMappingCustomerSuccessDataAnalysisDataVisualizationGovernanceAndComplianceIssueEscalationOnboardingProductFeedbackProjectManagementRenewalsRiskAssessmentSolutionGuidanceSQLStakeholderManagementTechnicalConsultationTrainingAndEnablementWorkflowAutomationWorkflowOrchestration
