Posted 11 days ago
Customer Support SpecialistIndrive
Customer Support Specialist
BangladeshOn-siteFull-time
AI Summary
Handles customer phone, email and chat inquiries, resolving issues, processing returns and complaints, and keeping accurate records and CRM updates. Forwards customer feedback to relevant departments.
About this role
To be added
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge & Expertise
- Excellent oral and written communication skills for both Urdu and English languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Skills
Chat SupportComplaint HandlingCRM SystemsCustomer ServiceEmail SupportMicrosoft OfficePC ProficiencyPhone SupportRecord KeepingReturns Processing
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.