Magic, Inc
Posted 2 days ago
CX Associate
PhilippinesRemoteContract
AI Summary
As a CX Associate, you are the heartbeat of our customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience, ensuring every interaction with our brand is seamless, empathetic, and efficient.This is more than a support role; you will act as a vital bridge between our customers and our clinical team.
About this role
As a CX Associate, you are the heartbeat of our customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience, ensuring every interaction with our brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between our customers and our clinical team. For a high-performer who embodies our "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within the company.
This is more than a support role; you will act as a vital bridge between our customers and our clinical team. For a high-performer who embodies our "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within the company.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to our customers around the world.
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge & Expertise
Hard/Technical Skills
- Language: Must be fluent in English and can convey key conversational points concisely.
- Shift Timing: Availability to work weekends or having split-offs
Soft Skills
- Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
- Mindset: Can calmly handle uncertainty and rapidly changing situations.
- Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities