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Long View Systems

Posted 2 days ago

Open

Deskside Consultant

VancouverHybrid

AI Summary

Provides on-site deskside IT support for clients in Vancouver, deploying and troubleshooting laptops, peripherals, and office technology while delivering excellent customer service.

About this role

Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about end user support and want to work for a company that truly cares about their clients?

We are looking for an upbeat and proactive Deskside Consultant for our BC branch located in Vancouver to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career with Long View.

A Day in the Life:

  • Deploy and support laptops and peripherals for new and existing users, following team standards

  • Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support

  • Deliver clear, professional communication with customers, stakeholders, and service providers

  • Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed

  • Mentor and support less experienced team members, both on-site and remote

  • Ensure compliance with client IT security, technology standards, and service practices

  • Follow and model Health, Safety, Security, and Environmental policies and safe work practices

  • Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)

  • Participate in regional IT team collaboration to ensure consistent service delivery

  • Contribute to continuous improvement in end-user support, service quality, and customer satisfaction

    • What You Bring:

  • 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role

  • Knowledge of server operations, infrastructure, web interfaces, remote access tools

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Experience with:

  • -> Microsoft Office O365

  • -> Remote support

  • -> PC / printer hardware / VPN / Citrix

  • -> Active Directory

  • Ability to identify issues, escalate appropriately and work to resolve them

  • Effective written and verbal communication skills

    • What Makes You Extra Awesome:

  • Post-secondary education in a related field

  • CompTIA A+ Certification

  • Microsoft Certifications

    • Why Work at Long View?

  • Great people and culture

  • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

  • Interesting work – Be part of exciting projects while accessing all the latest technologies

    • Skills

    Active DirectoryCitrixCompTIA A+Intune AutopilotLinuxMac OSMicrosoft Office O365PC HardwarePrinter HardwareRemote SupportVPNWindows 11

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