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Long View Systems

Posted 7 days ago

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Manager, Client Success

HoustonHybrid

AI Summary

Manages client success for the Houston branch, overseeing service delivery, IT teams, and client relationships to ensure high performance and customer satisfaction.

About this role

Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you passionate about Technology and working for a company that thrives on solving business needs with people and technology?
We are looking for a dynamic and results-focused Manager, Client Success for our Houston branch to oversee key functions within your assigned clients and teams! In this stakeholder-facing role, you will establish and manage processes at a high standard and drive your IT teams to achieve those expectations and to ensure service support and service delivery processes are in place to meet business needs.

A Day in the Life:

  • Work with the service delivery team to ensure we exceed the expectations of our clients
  • Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required
  • Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed
  • Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects
  • Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires
  • Ensure that new team members are properly on-boarded and role expectations are clearly understood
  • Remove barriers and roadblocks to help team members complete their work
  • Ensure accuracy of reporting including forecasting, timesheets, vacation requests
  • Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
  • Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience for your team members

    • What You Bring:

  • 10-+ years of professional experience in a consulting or professional services environment, with 5+ of those years being in a managerial role that included full financial accountability
  • Proven experience in IT professional services, business transformation and cloud adoption in Microsoft or network technologies
  • 5+ years of experience working within ITIL Frameworks in a service management and availability organization
  • Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff
  • Strong financial acumen, with experience managing complex budgets in excess of $8M annually
  • Passionate about customer satisfaction and service improvement

    • What Makes You Extra Awesome:

  • Post-secondary education and Microsoft Certifications are assets

    • Why Work at Long View:

  • Great people and culture
  • Fun is one of our core values
  • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting work – Be part of exciting projects while accessing all the latest technologies
  • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

    • Skills

    AvailabilityBudget ManagementCloud AdoptionForecastingITILMicrosoftNetwork TechnologiesOnboardingRecruitmentService Management

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