Jobless Developer
Diamond Foundry logo
Diamond Foundry

Posted 20 months ago

Open

Diamond Sales Expert - Boston

BostonRemoteFull-time

AI Summary

Diamond Sales Expert drives client education and closes sales for sustainably created diamonds; builds relationships, manages appointments, and collaborates with showroom and virtual sales teams.

About this role

VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. An honoree of Fast Co. Innovation Award in retail design, and a global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

We’re excited to be looking for a Diamond Sales Expert to join our growing team. You’ll be a trusted advisor in the customer journey and play an integral part in growing the bridal jewelry business at VRAI.
This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life's special milestones. You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand.

Responsibilities:

  • Be a trusted advisor to clients and prepare personalized consults demonstrating our sustainably created diamonds and VRAI jewelry, then following up to close the sale. Act as an ambassador of the VRAI brand and our values, and assist them with jewelry selection, diamond education, jewelry care, and company policy (returns, upgrades, resizes, etc).
  • Be sales-driven and a key contributor to company growth by maintaining a calendar of virtual and in-person appointments, managing your lead pipeline, and nurturing/developing leads.
  • Join a team of high-performing luxury sales professionals committed to offering first-in-class service remotely and in showroom.
  • Work collaboratively with other showroom and virtual sales team members on clienteling and custom design projects.
  • Work collaboratively with the larger sales team on clientelling, sharing customer trends and product feedback to continuously improve the overall customer experience. Will also collaborate with VRAI marketing and product team on product launches, in-store events, press days, activations, and influencer hosting.

    • Requirements:

  • Sales Excellence: Proven ability to close sales in a high-volume e-commerce or retail environment; a mandatory history of selling diamonds is required.
  • Industry Expertise: Strong background in jewelry; candidates who are Certified Gemologists from a reputable institution are highly preferred.
  • Professional Skills: Must be independent, motivated, and well-organized with exceptional writing and interpersonal communication skills.
  • Personal Attributes: Seeking a compassionate, positive, and patient "people-person" who is also highly technologically savvy.
  • Schedule Requirements: Full commitment to a non-traditional schedule is required; you must be available to work every Saturday and Sunday.

    • Skills

    ClientelingCRM ToolsCustomer Relationship ManagementDiamond Grading KnowledgeDiamond SalesGemology Certification (preferred)In-person And Virtual SalesJewelry KnowledgeLuxury Retail SalesProduct EducationUpselling And Cross-sellingWritten Communication

    Explore related jobs

    More jobs at Diamond Foundry

    Similar Clienteling jobs

    Jobs in Boston

    Browse these categories

    CRM Tools JobsCustomer Relationship Management JobsJobs in BostonJobs in United States