Posted 1 month ago
Enterprise Customer Success Manager
AI Summary
An Enterprise Customer Success Manager acts as a strategic partner to enterprise clients, driving product adoption, retention, and revenue growth while bridging customer needs with internal Product and Support teams.
About this role
Department Focus:
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.Your Impact:
Logistics:
- Fluency in English and French is required, with strong written and verbal communication skills being essential.
- Work Location: This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our local office and 1 day from the comfort of your home.
What You Will Do:
Develop and execute strategies to foster long-term customer relationships and guide enterprise clients through success milestones and product adoption.
Work Cross-functionally and collaboratively with Enterprise Account Managers and Support teams to resolve complex issues, and advocate for customers by requesting new features from the Product team.
Monitor customer usage and leverage data to demonstrate Deliverect's value, identifying opportunities to improve customer health and adoption rates.
Issue Resolution & Support Escalation: Act as an escalation point for complex technical and non technical queries, ensuring timely resolutions.
Identify potential upsell opportunities and support renewal management to ensure continued revenue growth.
What You Will Bring:
- Professional fluency in English and French is essential for managing our diverse account base.
- 2+ years of experience in a customer-facing role such as Customer Support, Customer Success or Account Management, ideally within a SaaS environment.
- An analytical mindset with the ability to analyze complex customer issues and leverage data analysis tools to measure customer health and develop effective solutions.
- Proven ability to manage multiple projects simultaneously, meet deadlines, and navigate a fast-paced environment.
- Exceptional communication skills with the ability to build trust and rapport with key stakeholders across multiple departments.
- Familiarity with Google Suite and Zoom; experience with Planhat and HubSpot is a strong plus.
Skills
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.