Senior Product Designer

Set the multi-quarter design vision and end-to-end guest experience (approx. 30%): Own every guest-facing touchpoint—attract screen, menu browsing, item customization, upsell, checkout, payment hand-off, confirmation, and edge states—ensuring consumer-grade polish under fixed hardware and fluorescent lighting conditions.

Define and own the Kiosk guest product roadmap (approx. 25%): Drive measurable guest-funnel metrics (order completion rate, time-to-order, attach rate, average ticket size, abandonment points) by synthesizing behavioral data, restaurant visits, support insights, and competitive teardowns into prioritized product briefs and sequencing decisions.

Prototype, validate, and deliver design-to-code specs (approx. 15%): Build high-fidelity interactive and code-based prototypes to validate flows with real guests before development, delivering detailed specs (tokens, states, motion, accessibility) and conducting design QA on staging builds to enforce the design-code contract.

Architect and govern the Kiosk white-label design system (approx. 15%): Design and evolve a multi-tenant system that maintains visual integrity across hundreds of distinct restaurant brand identities, varied hardware types, poor assets, and internationalization standards (European Accessibility Act / WCAG 2.2 and multi-language/RTL layouts).

Leverage AI workflows and drive cross-functional leadership (approx. 15%): Supercharge research, spec writing, and ideation using AI tools to accelerate delivery from discovery to ship in weeks; bring engineers, PMs, and commercial leads across global regions to clear decisions; and mentor peer designers through pairing and critique.

5+ years of experience in product design with an outstanding portfolio demonstrating visual craft, interaction design, and product thinking (experience in Kiosk, POS, in-store ordering, checkout, or payments is strongly preferred).

Bachelor’s degree in Design, HCI, or equivalent practical work experience.

Demonstrated product sense with experience writing briefs, establishing roadmap priorities, running experiments, and driving funnel metrics when operating with or without a dedicated PM.

Hands-on experience architecting and scaling complex white-label or multi-brand design systems, including working knowledge of EAA/WCAG accessibility and multi-language/RTL support.

Code-aware background with a strong understanding of frontend capabilities, technical logic, and performance constraints to effectively partner with engineers on technical implementation.

AI-native mindset, leveraging AI tools as a daily productivity lever for research, ideation, spec creation, and high-fidelity prototyping.

Strong written and verbal communication skills in English, with proven ability to present ideas, negotiate scope trade-offs, align global cross-functional stakeholders, and mentor team members.