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Deliverect

Posted 16 days ago

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Retail Account Manager

LondonHybrid

AI Summary

Manages a portfolio of B2B SaaS customers in the food-tech sector, driving renewals, upsell, and cross-sell while acting as the strategic partner and internal advocate across Product, Legal, and Finance.

About this role

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus:
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
Your Impact:
As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will directly contribute to customer retention and Deliverect's overall revenue growth by driving key expansion opportunities. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.
This will be a full-time, hybrid role with a flexible work schedule.

What you will do:

  • Drive Commercial Growth & Retention (Approx. 40%): Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
  • Strategic Account Management (Approx. 30%): Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
  • Customer & Internal Advocacy (Approx. 20%): Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
  • Project Leadership & Problem Solving (Approx. 10%): Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention.
  • Resource & Decision Management: Take ownership of your book of business by segmenting and prioritising customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health.

    • What you will bring:

  • Fluency in English and Dutch with strong written and verbal communication skills is essential.
  • 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales), with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry.
  • Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers.
  • Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell).
  • A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
  • Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting.
  • Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools.

    • Skills

    APICRMCross-sellHubspotPipeline TrackingProject TrackerQBRRevenue ForecastingSaaSSalesforceSubscription ManagementUpsell

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