Expression of Interest- Customer Care

No degree? No certifications? No worries. We’re always on the lookout for good people! Whether you’ve recently finished high school (HSC), are studying at TAFE, completing a vocational course or a degree, or just considering a change in your career direction - we want to hear from you. We’re on the lookout for enthusiastic, customer-focused individuals to join our team as Customer Service Agents (Call Centre). If you’ve got great communication skills, a positive attitude, and a genuine desire to help people, we’ll teach you the rest.

BizCover who?

At BizCover, we support small businesses by making insurance simple and hassle-free. You’ll be the first point of contact for our customers, helping them understand their options and ensuring they have a great experience from start to finish.

Requirements

About the role:

· Respond to customer inquiries via **email, phone, and chat **.

· Work closely with customers to understand their needs and provide tailored solutions.

· Troubleshoot technical issues to help customers make the most of our platform.

· Keep up to date with insurance industry knowledge to provide the best possible recommendations.

· Maintain accurate records of customer interactions and provide feedback to management.

· Follow up with customers to ensure their issues have been resolved.

Why BizCover?

We pride ourselves on a diverse workforce – welcoming people from all walks of life! We believe this is what builds a creative and fun workplace!

We’re always on the lookout for people who are:

Customer Fanatics - A person who always delivers a first-class customer experience

Drumbeaters - A person who enthusiastically celebrates and supports their team mates and the business

**Finishers **- A person you can trust to get it done

Advancer - A person who always wants do better

Register your interest today, we’d love to hear from you! Please note: This role is only open to candidates with full Australian working rights. Unfortunately, we are unable to consider applicants on student or temporary work visas.