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ATI Business Group

Posted 2 months ago

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[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!

South TangerangOn-siteFull-time

AI Summary

A referral-hire customer support role tracking SLAs, ensuring transaction accuracy, and handling finance, GDS ticketing, or multi-channel support in a metrics-driven BPO/ travel environment.

About this role

Welcome to ATI Business Group!

Know someone who would be a great fit? Refer them and get IDR 1,500,000!

This page is exclusively for non-employees who wish to refer someone else to join ATI Business Group. If you're referring a friend, family member, or former colleague, you're in the right place.
We're looking for individuals who are detail-oriented, committed to delivering high-quality work, and able to thrive in a fast-paced environment while consistently meeting service level agreements (SLAs).
Open opportunities include:
1. Finance
2. Ticketing & Travel Operations
3. Customer Support

Wondering how the referral reward works?
Learn more about the referral program and reward criteria Here

Find the role that best matches your referral's skills and submit their information to help them start their career with ATI Business Group.

Key Responsibilities

  • SLA Compliance - Track and meet turnaround times for your assigned workflow. Prioritize tasks based on queue volume and urgency, and escalate at-risk items before they breach SLA.
  • Accuracy - Maintain a zero-tolerance standard for errors in transactions, tickets, or customer interactions and follow SOPs consistently to avoid rework.
    • Depending on your referral background, their day-to-day may include:
  • Finance Operations: invoicing, reconciliation, refunds, or payment processing
  • GDS Ticketing: issuing, reissuing, voiding, or refunding airline tickets via Amadeus, Sabre, or Galileo
  • Customer Support: handling inquiries and resolving cases via email, live chat, and phone

    • Who Should You Refer?

  • Holds a Bachelor's degree in any major, or is a Vocational School graduate in Tourism Management.
  • Has excellent written and spoken English communication skills.
  • Has experience in at least one of the following: Finance Operations, GDS Ticketing, or multi-channel Customer Support.
  • Is detail-oriented and able to deliver high-quality work under time-bound targets.
  • Is comfortable working in a metrics-driven environment, including SLA and Quality Assurance (QA) scorecards.
  • Has prior experience in a BPO, travel, or aviation environment (preferred).
  • Is flexible to work shifts based on business needs.
  • Is willing to work from either our BSD City (South Tangerang) or Harmoni (Central Jakarta) office.

    • Skills

    AmadeusBPOCustomer SupportGalileoInvoice ProcessingReconciliationRefund ProcessingSabreSLA ComplianceTicketing Operations

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