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Posted 9 days ago

Fare Loader Senior Supervisor

JakartaOn-siteFull-time

AI Summary

Leads daily distribution operations for overseas clients, overseeing a team of 50+ members through Team Leaders to meet operational targets and client SLAs.

About this role

Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.

We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.

Key Responsibilities

  • Oversee daily Distribution operations to ensure accuracy, productivity, and compliance with client SLAs.
  • Lead, coach, and support Team Leaders in managing team performance and development.
  • Act as the escalation point for operational issues and ensure timely resolution.
  • Support the Manager in client communication, operational reporting, and performance reviews.
  • Monitor team performance, identify improvement opportunities, and drive operational efficiency.
  • Foster team engagement and ensure consistent service delivery across the operation.
  • Is this you?

  • Bachelor's degree in any major; experience in travel, airline, fares/ticketing, or customer-facing operations is an advantage.
  • Demonstrated leadership experience managing large teams, preferably through Team Leaders or other frontline supervisors.
  • Fluent in English (CEFR C1 or above).
  • Strong analytical, problem-solving, communication, and interpersonal skills.
  • Intermediate Excel skills, with strong data literacy and a data-driven approach to performance management.
  • Versatile and adaptable, with the ability to manage competing priorities and adjust to changing operational and client needs.
  • Professional and confident when engaging with clients, Team Leaders, and team members.
  • Willingness to work at both Central Jakarta and BSD City.
  • Ability to work flexible hours, including rotating shifts on a 24/7 schedule.
  • Skills

    Client CommunicationData LiteracyEscalation ManagementExcelOperational ReportingPerformance ManagementSLA MonitoringTeam Coaching

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