
Posted 9 days ago
Fare Loader Senior Supervisor
JakartaOn-siteFull-time
AI Summary
Leads daily distribution operations for overseas clients, overseeing a team of 50+ members through Team Leaders to meet operational targets and client SLAs.
About this role
Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.
We are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.
Key Responsibilities
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Skills
Client CommunicationData LiteracyEscalation ManagementExcelOperational ReportingPerformance ManagementSLA MonitoringTeam Coaching
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.