Front Desk Associate - Vancouver Talent Pool

At Myo, our mission is to raise body IQ globally. We aim to empower clients with the tools they need to move better, feel better, and do what they love—longer. We envision a world where everyone feels empowered to care for their bodies with clarity and confidence.

Myo is modern physical therapy designed to futureproof your body. Through personalized 1:1 care, our team of physiotherapists, chiropractors, and massage therapists combine full-body awareness with proactive insights to prevent injury, reduce pain, and optimize how you move every day.

With 20 locations (and counting!) across Canada and the U.S. - including our Vancouver clinics in Main, Oak, North Shore, Chinatown, Fraser, Kitsilano, Park Royal, and Richmond - Myo is leading the movement health conversation and inspiring people to make proactive care part of their everyday lives.

Connect With Us - Join Our Talent Pool (Front Desk Associates)

This posting is part of our evergreen approach to building a network of like-minded Front Desk Associates who align with our mission and values. Whether you’re an experienced administrator or just starting your career in client experience, we’d love to connect with you. By applying here, you’re taking the first step toward joining a team that plays a key role in delivering an exceptional client journey.

Front Desk Associates are the first point of contact at Myo - creating welcoming, seamless, and high-quality experiences for every client who walks through our doors.

While we may have active opportunities, this posting also allows you to express interest in roles across all our Toronto clinics—or simply stay connected for future openings as we continue to grow. You can expect to hear back from us within a week, as building genuine connections matters to us.

If our vision resonates with you, we’d love to hear from you!

Provide all clients exceptional service and hospitality in line with Myo standards

Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication

Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management

Ensure all claims, invoices, transactions are submitted and filed accurately.

Maintain clean, consistent client notes for seamless service to each client

Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks

Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned

Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next

Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)

Group RRSP with Profit-Sharing Employer Match

Discounted Pet Insurance through SPOT

Complimentary paid staff treatment sessions

Bonus payout for referral of new team members

Employer-paid Mental Health Support through Homewood