Posted 1 month ago

General Manager - One Mission Bay

San FranciscoOn-site

AI Summary

The General Manager oversees daily operations and strategic management of a high-rise residential community, leading staff, liaising with boards and homeowners, and ensuring service excellence and compliance.

About this role

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property’s standards align with Action’s core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency.

Action is seeking an experienced high-rise General Manager to lead our team at One Mission Bay in San Francisco.

Compensation: up to $160k depending upon experience

Schedule: Monday -Friday business hours; available for evening board meetings and special events.

Key Responsibilities

Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.

Ensure team adherence to company policies, procedures, and performance standards.

Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.

Attend Board meetings, prepare detailed management reports, and present strategic recommendations.

Oversee daily operations to maintain high standards of property quality, safety, and service.

Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.

Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.

Ensure compliance with all local, state, federal regulations, and company policies.

Promote community engagement through events, communications, and homeowner outreach.

Drive long-term strategic planning and identify opportunities for improvement and innovation.

Required Skills / Abilities:

Minimum of 3 years of property management experience. HOA high rise experience is preferred.

CMCA certification or the ability to obtain within first 6 months.

Ability to attend evening Board meetings as needed.

Exceptional leadership, communication, and problem-solving skills.

Ability to build and maintain client and resident relationships.

Proven ability to lead teams, manage multiple priorities, and drive results.

Skilled at developing and executing plans to achieve community objectives.

Effective presentation skills.

Acts ethically and upholds Action Property Management’s values.

Proficiency in property management software and Microsoft Office Suite.

Strong knowledge of budgeting, audits, reserve studies, and financial reporting.

How You'll Make an Impact

You will be the expert consultant to the Association and the Board of Directors on matters concerns:

California Common Interest Development law and high rise requirements

Davis Stirling Common Interest Development Action

Civil Codes applicable to non-compliance issues

Education / Certifications:

Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.

CMCA certification preferred or the ability to obtain within 6 months of employment.

Why You'll Love Working at Action

Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.

Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.

Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.

Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.

Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.

Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

Skills

Budget ManagementCalifornia Common Interest Development LawCMCADavis Stirling CodeFinancial ReportingMicrosoft OfficeProperty Management SoftwareReserve Studies