German Customer Support
BelgradeRemoteFull-time
AI Summary
Provides customer support via phone, email, and chat to inquiries and complaints for a global automotive brand, focusing on retention and satisfaction.
About this role
Are you ready to be part of a leading global automotive company that designs, manufactures and distributes some of the most renowned vehicle brands? We are looking for fluent German speakers to join our Customer Support Team and provide world-class assistance to customers of an industry-leading automotive brand!
Responsibilities
- Provide support on inquiries and complaints by phone, email, or chat
- Answer incoming calls and emails concerning products, sales, service, corporate information, appointments, etc.
- Maintain high level of customer support and customer satisfaction, keeping a customer relationship database
- Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry
Requirements
- Native or near native German speaker
- B2-level English
- Passion for customer support, competitive and a risk-taker
- At least a high school diploma or completed vocational training
- Previous experience on customer sector will be considered positively
Benefits
- Salary: 1.260 euros gross/monthly
- Monthly performance bonus
- Indefinite duration package
- Private Health Insurance
- Fit pass
- Excellent growth opportunities in a multinational industry leader
Skills
CRMCustomer Database ManagementCustomer SupportEmailLive ChatPhone Support
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.