Help Desk ITS III(35398)

Help Desk ITS III(35398)

IDEALFORCE have multiple CONTRACT positions available immediately for Helpdesk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.

Responds to user requests for system help;

• Identifies causes of user problems and potential solutions;

• Enters problem information into an automated issue tracking system;

• Corrects pended encounters either directly, or through working directly with vendors:

• Runs scheduled production jobs;

• Tests new production releases;

• Maintains Production Job Schedule;

• Prepares statistical reports on help desk utilization;

Develops and executes test plans (scripts, plans, procedures and cases) to ensure that applications meet customer-defined business requirements.

Preparing, analyzing and reconciling reports Proficient with Excel, Word, and Access

Researching and problem solving report discrepancies; performs other duties as assigned

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.