HR Shared Services Specialist

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses.

For more information, visit www.jaggaer.com

What We’re Looking For:

We are looking for a hands-on, self-driven HR professional with strong HR operations experience who is comfortable working independently and taking ownership. The ideal candidate will help build and improve HR Shared Services processes, drive standardization and efficiency, and partner with HR teams across multiple countries to deliver accurate, compliant, and high-quality support throughout the employee lifecycle.

Principal Responsibilities

Shared Services Setup & Ownership

· Play a key role in designing and establishing the HR Shared Services operating model from scratch, including scope definition, service catalog, SLAs, and governance.

· Independently manage end-to-end HR operations with minimal supervision while aligning with global HR process

· Define, document, and continuously improve standard operating procedures (SOPs) across regions.

3Support transition of HR activities from regional teams into Shared Services in a structured and controlled manner.

· Act as a subject matter expert for HR operational processes and shared services best practices.

Employee Lifecycle Management

· Manage end-to-end onboarding and offboarding processes across assigned regions.

· Prepare employment contracts, amendments, and HR documentation in line with local labor laws.

· Coordinate background checks, medical insurance enrollment, and government-related documentation (where applicable).

· Ensure smooth employee transitions including probation confirmations, internal transfers, and exit clearances.

HR Operations & Administration

· Maintain and update employee records in HRIS systems (UKG – UltiPro) with high accuracy.

· Process employee data changes including promotions, transfers, salary changes, and leave updates.

· Generate employment-related letters (salary certificates, NOCs, experience letters).

· Support payroll inputs, validations, and coordination with Finance and external payroll vendors.

· Ensure operational compliance with company policies and regional labor regulations.

HR Systems & Data Management

· Own data integrity and accuracy across all HR systems.

· Conduct regular audits and reconciliations to ensure compliance and data quality.

· Prepare HR reports and dashboards (headcount, attrition, leave, compliance metrics).

· Actively support HR systems optimization, automation, and process digitization initiatives.

Leave Management

· Administer end-to-end leave management processes across regions.

· Ensure accurate leave balances, approvals, and reporting in HR systems.

· Support employees and managers with leave policy interpretation and queries.

Employee & Stakeholder Support

· Serve as the first point of contact for employee HR queries across regions.

· Provide clear, timely guidance on HR policies, benefits, and processes.

· Partner closely with Talent Acquisition, Finance, IT, Legal, and regional HR teams to ensure seamless service delivery.

· Maintain defined SLAs, turnaround times, and service quality standards.

Compliance & Governance

· Ensure all HR documentation meets audit, statutory, and internal compliance requirements.

· Support internal and external audits related to HR operations.

· Maintain strict confidentiality of sensitive employee data.

· Ensure adherence to regional employment laws and global governance standards.

Process Improvement & Continuous Improvement

· Identify opportunities to streamline, automate, and improve HR operational processes.

· Drive consistency and standardization across regions through documentation and controls.

· Contribute actively to the evolution and maturity of the HR Shared Services model.

· Support change management initiatives related to HR process transformations.

Position Requirements

Qualifications & Experience

· Bachelor’s degree in Human Resources, Business Administration, or related field.

· 3–5 years of experience in HR Operations or HR Shared Services environment.

· Prior experience setting up or scaling shared services operations is strongly preferred.

· Experience supporting multi-country HR operations (MEA, APAC, Europe preferred).

· Strong hands-on experience with HRIS systems (UKG/UltiPro preferred).

· Working knowledge of payroll coordination and labor law compliance.

Key Competencies

· Ability to work independently with strong ownership and accountability

· Strong attention to detail and data accuracy

· Service-oriented mindset with excellent communication skills

· Ability to manage high transaction volumes in a fast-paced environment

· Strong organizational, prioritization, and problem-solving skills

· High standards of confidentiality and integrity

· Continuous improvement and process excellence mindset

· Comfortable working across cultures and geographies

· Must be based in Hyderabad

What We Offer: At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life.

Our Values - T.E.A.M:At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.

 • Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners.• Entrepreneurial Spirit – Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth • Accountability – Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere• Metrics-Driven Results – Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact.

EEO: JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

Great Place to Work® Certified 2026 – JAGGAER

Join a workplace where innovation, collaboration, and people come first.

We are proud to announce that JAGGAER has been certified as a Great Place to Work® for 2026, recognizing our commitment to creating an inclusive, empowering, and high-performing culture.