ICHC Operations Specialist

About This Role

ICHC OPERATIONS SPECIALIST

POSITION SUMMARY

Under the direction of the ICHC Operations Director, the Operations Specialist provides specialized as well as general operational support through a variety of tasks. While not typically working with external customers or patients, this position is responsible for providing excellent internal customer service.

ESSENTIAL DUTIES

·Provides administrative and operational support in the delivery of effective and compliant healthcare services.

·Supports organizational compliance efforts through the tracking, monitoring, and maintenance of documentation required by federal, state, and regulatory agencies.

·Manages the provider credentialing and privileging process, including preparation of Health Board submissions and adherence to FTCA requirements.

·Coordinates workforce training activities, ensuring accurate recordkeeping and regulatory compliance.

·Manages provider and staff Continuing Education tracking, reporting, and reimbursement activities.

·Administers contract lifecycle management, including database maintenance, renewal tracking, and stakeholder notifications.

·Oversees asset management processes and maintain records necessary to meet federal inventory control and reporting requirements.

·Coordinates the development and production of comprehensive operational reporting for ICHC leadership, providing actionable data and insights to support organizational goals and performance management.

·Follows all policies and procedures and participates in risk management and quality assurance - quality improvement processes.

·Must comply with federal laws and regulations as required by the Health Insurance Portability and Accountability Act (HIPAA) and HITECH.

ESSENTIAL DUTIES OF ALL STAFF

·Work safely in accordance with OSHA regulations and company safety policies.

·Immediately report unsafe conditions, hazards, or injuries to HR or the designated safety contact.

·Attend all mandatory special events, meetings, and trainings.

·Assist with special events, meetings, and trainings as necessary.

·Maintain confidentiality at all times.

·Maintain awareness and sensitivity to various cultures.

·Embody Tribal values throughout all work.

·Perform other duties as assigned.

ESSENTIAL SUPERVISORY DUTIES

None. This position has no supervisory duties.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

KNOWLEDGE

• Basic office procedures and administrative practices.
• Standard office software (e.g., Microsoft Office, email, scheduling tools).
• Recordkeeping and document management practices.
• Workplace safety and confidentiality standards.
• Organizational policies and procedures relevant to the role.

SKILLS

• Effective verbal and written communication.
• Time management and task prioritization.
• Scheduling and calendar management.
• Customer service and professional interpersonal interactions.
• Problem-solving and basic decision-making.

ABILITIES

• Work collaboratively with colleagues, supervisors, and external contacts.
• Maintain confidentiality and handle sensitive information appropriately.
• Adapt to changing priorities and multi-task effectively.
• Pay attention to detail and maintain accuracy in work.
• Learn new procedures, software, and systems as needed.

COMPUTER SKILLS

• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Skilled in email, calendar, and scheduling tools.
• Comfortable with online collaboration platforms (e.g., Teams, Sharepoint, Zoom).
• Able to enter, manage, and retrieve data from databases.
• Quick to learn and adapt to new software or technology.
• Experience with Asana, MIP Accounting, Microix, SmartSheets, Fleetio, or Rippling is a plus.
  
  
  

EDUCATION AND EXPERIENCE

This section outlines the education, training, and experience required for a candidate to be successful in this role, as well as any preferred qualifications that make a candidate stronger. The listed preferred qualifications are helpful to be more successful in the role but not mandatory.

EDUCATION
Required: High School Diploma or FED

Preferred: Associate degree in healthcare administration, healthcare operations, business administration, or other relevant f