Community Pantry Assistant

About This Role

This positionsupports the daily operationsofNVE’sfoodassistanceprograms, including FDPIR and TEFAP. The position assists participants with accessing foodassistance,maintainsprogram inventory and records,receivesandorganizesfood shipments,preparesfood orders, andassistswith monthly distributions and deliveries.This positionserves as a primary point of contact for community members accessing the pantry and is expected to provide welcoming, respectful, confidential, and consistent service.

ESSENTIAL DUTIES

Participant Services

• Welcome andassistindividuals andfamiliesaccessing theCommunityPantry.

• Assistparticipants with program applications,requireddocumentation, appointments, and general program questions.

• Schedule food pickups andassistwith coordinating home deliveries and proxy pickups.

• Assistparticipants in understanding available food programs and other NVE resources.

• Maintain confidentiality ofparticipantand household information.

• Provide respectful and nonjudgmental customer service to all participants.

Food Distribution

• Prepare monthly food packages and participant orders.

• Assist with FDPIR, TEFAP, emergency food, and other Community Pantry distributions.

• Check participants in and accurately document food issuance.

• Load food into participant vehicles andassistwith deliveries when needed.

• Prepareexpeditedor emergency food boxes as directed.

• Coordinate with other NVE and ICHC staff when participants need additional assistance.

Inventory & Warehouse

• Receive, inspect inventory, and organize incoming food shipments, utilizing FIFO (First in First Out) practices..

• Stock shelves, freezers, refrigerators, and warehouse areas.

• Monitor foodexpirationdates and storage temperatures.

• Identifyand document damaged, missing, spoiled, or otherwise unusable food.

• Maintain separation of FDPIR, TEFAP, Traditional Foods, andoth