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Alertus Technologies

Posted 3 months ago

Open

Implementations Operations Specialist

BaltimoreOn-siteFull-time

AI Summary

The Implementations Operations Specialist acts as a liaison between Sales and Implementation, managing customer orders from start to finish, updating CRM records, coordinating cross-departmental transitions, and supporting customer onboarding.

About this role

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.


Job Description

The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders from inception to execution.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

A Day in the Life:

  • Inspect, categorize, and process customer orders within the CRM
  • Communicate across the organization to facilitate a smooth transition from Sales to Implementation
  • Maintain transparent communication with customer stakeholders regarding project milestones and status updates
  • Work closely with the Production department to ensure optimal delivery of products
  • Assist in the collection of critical information and documentation required for successful order fulfillment
  • Update project trackers and customer implementation plans
  • Support documentation, reporting, and customer onboarding materials

    • Required Skills:

  • Strong verbal and written communication skills
  • Proficient in basic computer skills
  • Attention to detail
  • Strong organizational skills and ability to multitask
  • Ability to drive projects to completion
  • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Ability to collaborate across departments
  • Ability to work under minimal direction and take initiative on new tasks
  • Ability to travel on occasion

    • Desired Skills:

  • Knowledge of Salesforce

    • Education and Experience:

  • Bachelor’s Degree or equivalent experience

    • Alertus Career Advantages:

  • Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work HomeBuying Incentive
  • Employee Referral Bonuses

    • Skills

    CRMSalesforce

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