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Celero Commerce

Posted 3 months ago

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Installation Technician - Payment Software & Hardware

Rosemont, ILRemoteFull-time

AI Summary

The Installation Technician facilitates new customer account activation onsite across Chicagoland, installing and troubleshooting payment terminals, gateways, and mobile chip readers while delivering excellent customer service.

About this role

The Installation Technician is responsible for facilitating new customer account activation in-person onsite at our client's locations (throughout Chicagoland). The Installation Technician will walk new customers through setting up credit card processing terminals, gateways, and mobile chip readers. Install needed soft and hardware. Troubleshoot, exude professionalism, and stellar customer service. The Installation Technician will receive hands-on training and is expected to be a subject matter expert with all of our product offerings.

What You’ll Do:

  • Create a sense of urgency! Working with our new customers in-person to assist them with installing their new Merchant Services equipment, as well as activation, troubleshooting, and testing of their equipment.
  • Clearly and patiently walk customers through our activation steps
  • Be committed to constant learning and development; every day you will learn something new that will make you better!
  • Provide excellent service to all of our customers
  • Work cross-functionally with other team members under a common goal of supporting new customers

    • Who You Are:

  • You are a clear communicator – you will deal with customers that may require additional explanation to understand how to set up their hardware or software
  • You will create urgency – our customers are busy so you may need to reach out a few times to get them confirmed for an install time/date
  • You are curious – we offer a wide array of products and solutions and will train you on all of them
  • You are a problem solver that is committed to getting the task done, think on your feet to solve the problem, get extra tools, adjust
  • Have experience working with cables, technology, and installing equipment

    • Skills

    CablesHardware InstallationMerchant ServicesMobile Chip ReadersPayment GatewaysPayment TerminalsPOS SystemsSoftware InstallationTechnology Equipment InstallationTroubleshooting

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