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Celero Commerce

Posted 3 months ago

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Merchant Support Administrator

Rosemont, ILRemoteFull-time

AI Summary

The Merchant Support Administrator at TransNational (Celero Commerce) handles welcome calls, merchant enrollments, and rate changes across multiple databases, reviews contracts, and maintains performance against service metrics.

About this role

TransNational is seeking a Merchant Support Administrator to join its Operations team! The Merchant Support Administrator is responsible for initiating welcome calls to new merchant customers, processing merchant enrollments, and rate changes within multiple databases. The Merchant Support Administrator will have the ability for career advancement that allows for upward movement and specialized product training.

What You'll Do:

  • Thoroughly review merchant contracts for completeness and accuracy
  • Follow up with merchants to obtain or verify needed information as it pertains to their contract with TransNational
  • Data entry and information management as it relates to our merchants and their contract
  • Maintain high levels of performance in conjunction with TransNational’s service metrics and kpi’s

    • Who You Are:

  • 1+ years of credit card processing or merchant services experience required
  • You are organized and have a keen eye for detail; especially when reviewing detailed, professional documents
  • Process driven with a quick ability to adhere and learn new mandatory protocols
  • Excellent interpersonal and time management skills with a high standard of integrity and work ethic
  • Independent ability to problem solve with the ability to anticipate and learn
  • Ability to proficiently navigate through multiple Windows based platforms and applications

    • What Makes TransNational Great:

  • Competitive base with a quarterly team bonus
  • 100% paid medical insurance, dental, vision, life insurance
  • 401(k) Savings Plans with employer match
  • Paid vacation time and volunteer day
  • Hands-on training from expert peers and supervisors
  • Casual work setting with awesome contests with prize incentives

    • Skills

    Contract ReviewCRMData EntryInformation ManagementMerchant ServicesPayment ProcessingSQLWindows

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