IT Release Manager

• Release and Deployment (RELM) Leads the assessment, including assessment of risk, analysis, planning and design of release packages. Liaises with business and IT partners on release scheduling and communication of progress. Conducts post-release reviews. Ensures release processes and procedures are applied.

• Change Management (CHMG) Develops implementation plans for complex requests for change. Evaluates risks to the integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of the business services impacted). Seeks authority for those activities and reviews the effectiveness of change implementation. Leads the assessment, analysis, development, documentation and implementation of changes based on requests for change.

• Relationship Management (RLMT) Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications/stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. (For example, may oversee the organization's promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives.) Negotiates with stakeholders at senior levels, ensuring adherence to organizational policy and strategies. Provides informed feedback to assess and promote understanding.