Posted 1 month ago

Junior Collections Officer

LondonOn-siteFull-time

AI Summary

The role manages overdue accounts and drives debt recovery, balancing empathy with policy to protect the company’s financial health.

About this role

About us

At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. 

But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About the role

The Collections Officer plays a key role in protecting the financial health of the business by managing overdue accounts and driving effective debt recovery outcomes. You'll bring a professional, solutions-focused approach to every customer interaction, balancing empathy with commercial sense, while working within the framework of credit control best practice and relevant legislation

What you'll be doing

Manage and chase overdue accounts across the full collections cycle. From initial contact through to payment arrangement, settlement negotiation, and potential escalation to recovery agents or bailiffs.

Monitor and reconcile debtor balances, maintaining accurate, up-to-date records with all correspondence and notes logged against the correct account

Negotiate payment plans and settlements in line with company policy, balancing commercial outcomes with a fair and empathetic approach to every customer interaction

Liaise with customers via phone and email, building and maintaining relationships that support timely payment while protecting customer retention

Work closely with internal teams and external collections partners to ensure processes are followed consistently and debtors are held accountable

Uphold credit control policies and Treating Customers Fairly (TCF) principles in every interaction, ensuring compliance is embedded in day-to-day practice

Report weekly on aged debt and account status, using data to identify trends, flag risks, and drive continuous improvement in collections processes

What you'll bring

Proven experience in debt collection with a solid understanding of collections policy, procedures, and best practice.

Comfortable managing a high volume of accounts and calls, with strong organisational skills, attention to detail, and the ability to prioritise a demanding workload

Confident communicator with the interpersonal skills to deal effectively with a range of customers and stakeholders

Proficient in Microsoft Office (intermediate to advanced), with experience using accounting software such as Xero (desirable but not essential)

A proactive, collaborative team player who's equally comfortable working on their own initiative and contributing to shared workloads

Skills

Account ManagementAccounts ReceivableCredit ControlCustomer Relationship ManagementData ReportingDebt CollectionInternal And External CoordinationMicrosoft OfficePayment PlansPhone And Email OutreachPolicy AdherenceReconciliation Of Debtor BalancesSettlement NegotiationsTCF ComplianceXero