Level 2 IT Support Engineer - Eastwood (Night)

WHERE MSP EXPERIENCE MEETS, REAL CAREER PROGRESSION!

Advance your expertise with cutting-edge technologies and a team invested in your growth.

Your Career, ViTALized Here in Eastwood!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion!), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Eastwood (Night Shift!)

About the Role

As a Level 2 IT Support Engineer, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

About Your Daily Tasks

• Incident Management and Ticket Resolutions: Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks

• System Monitoring: Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

• Documentation and knowledge sharing

• Communication with customers

About You and Your Experience

• 3+ years of experience as an IT Support Engineer or similar technical support role.

• Proficient in Active Directory, Microsoft 365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.

• Familiarity with IT monitoring tools and incident management systems.

• Excellent written and communication skills, able to explain technical concepts to non-technical users.

• Strong problem-solving and decision-making skills.

• Amenable to work on site: MDC, Eastwood Quezon City - Night

ABOUT US @ TGT GLOBAL

As a Great Place to Work®–certified company, validated by our teams’ top ratings, we deliver more than roles: we create ViTALizing careers where feel-good days create stand-out futures.

Make the most of our 100% virtual recruitment. Start your global career today!