Customer Service Representative

WHERE GREAT SERVICE MEETS GREAT PERKS!

Deliver great experiences while enjoying a supportive team culture, exciting engagement activities, and perks that make your workday better.

YOU DESERVE THE BEST - Enjoy these Perks!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Your Profile in Customer Service

• Must possess great communication and comprehension skills

• Has at least work in the same or related position for 1 year or more

• Experience handling blended support channels (voice, email, chat, and e-commerce platforms)

• Demonstrates effective people skills and sensitivities when dealing with others.

• Ability to work both independently and in a team environment.

• Has basic knowledge with PC hardware and components – highly advantageous.

• Has experience with AU Business (preferred but not required)

• Strong telephone communication management aptitude

• Amenable to work fully onsite in our BGC site (AU) Dayshift schedule

Your Human Touch

• Strong communication and interpersonal skills; able to listen, empathize, and engage customers professionally

• Maintains integrity, reliability, and a positive attitude under pressure

• Organized and detail-oriented; manages multiple tasks efficiently with minimal supervision

• Team player with a professional demeanor and adaptability in a fast-paced environment

YOUR DAY-TO-DAY TASKS

Customer Support

• Maintain a professional, empathetic, and customer-focused approach in all interactions

• Respond promptly and accurately to customer inquiries across multiple channels

• Resolve customer concerns and complaints in a timely and effective manner

• Process orders, applications, and service requests with accuracy

• Document customer interactions, transactions, and feedback in the system

• Collaborate with internal teams to address customer needs and improve service delivery

• Provide insights to enhance customer service processes and overall experience

• Ensure high levels of customer satisfaction through quality support

• Multitask and manage multiple customer interactions across different platforms simultaneously

#WeAreTGT in BGC: Great Place to Work® Certified™

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

Experience our seamless 100% virtual recruitment. Apply anytime, anywhere!