Posted 3 months ago
Live Chat Support Specialist
PhilippinesRemoteContract
AI Summary
A Live Chat Support Specialist responds to customer inquiries in real time via chat and email, resolves order and product issues, tracks shipments, and updates client information to turn users into brand advocates.
About this role
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities
- Answering client's inquiries
- Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
- Tracking Shipments and backend shipping inquiries
- General Research
- Updating addresses and client information
Skills, Knowledge & Expertise
- 1 year live chat experience
- Strong English communication skills, both verbal and written
- Can work 40 hours a week during US business hours, must be open to shifting schedule
- No other commitments, can start ASAP
- Has own work-from-home equipment
- Internet speed: At least 50mbps
- Computer processor: At least Core i5 or equivalent
- Complete with webcam & headset
Benefits
- 100% work-from-home setup
- Hands-on support
- Training opportunities
Skills
Customer Interface PlatformCustomer Support PlatformsData EntryEmailFacebookLive Chat SoftwareOrder Tracking SystemsShipping Inquiries
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Market data for this role
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.