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Computer World Services

Posted 6 months ago

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Network Program Manager

Ashburn, VAOn-siteFull-time

AI Summary

Senior program lead responsible for all contract execution, management, and performance reporting for the CBP NOC/WNOC contract, interfacing with CBP leadership and stakeholders.

About this role

CWS seeks a Network Program Manager (PM) to manage and lead the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract. The Network Program Manager serves as the senior program lead responsible for all contract execution, management, and performance reporting. Acts as the primary interface with CBP leadership, ensuring delivery of NOC and Wireless NOC (WNOC) services across geographically dispersed sites.

Duties & Responsibilities

  • Direct and oversee all operational, technical, and administrative aspects of the NOC contract.
  • Manage cross-functional teams and coordinate with CBP stakeholders (COR, GPM, TPOC, GS).
  • Develop and maintain the Program Management Plan (PMP), Quality Control Plan (QCP), and Staffing Plan.
  • Monitor service quality, ensure compliance with performance standards, and deliver progress reports.
  • Lead risk, issue, and change management; oversee transition-in and transition-out activities.
  • Ensure staff compliance with CBP/DHS security and training requirements.

    • Required Qualifications

  • Bachelor’s degree in Information Systems, Computer Science, or related field.
  • 10+ years managing large-scale Federal IT programs.
  • PMP certification required.
  • Demonstrated success in managing enterprise-level network operations.

    • Preferred Qualifications

  • ITIL v3 certification; CCNA or CCNP.
  • DHS or CBP contract experience.

    • Place of Performance

  • Springfield and Ashburn, VA (with occasional travel to Orlando, FL, and other CBP facilities).

    • Clearance

  • Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.

    • Skills

    CCNA Or CCNP (preferred)DHS/CBP Contract ExperienceEnterprise-level Network OperationsFederal IT Program ManagementITIL V3 (preferred)Network Operations ManagementPMPProgram Management Planning (PMP)Quality Control Planning (QCP)Risk And Change ManagementSecurity/compliance (CBP/DHS)Staffing PlanningTransition Management

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