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Operations Analyst

United StatesRemoteFull-time

AI Summary

The Operations Analyst manages the end-to-end order fulfillment cycle, maintaining Salesforce contract data, creating licenses and invoices, shipping products, and coordinating with sales, finance, and customers to ensure timely, accurate delivery and contractual compliance.

About this role

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail-oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.

The Operations Analyst is responsible for the end of sale cycle within the organization. In this role, you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.

What You’ll Do

Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service;

Create accurate Order Contracts;

Create Accounts within Invoicing Portals;

Create software licenses within various systems;

Create and maintain reports through Salesforce.com;

Create and maintain workflow process documents and videos;

Manage the team’s inventory requirements;

Invoice clients and prepare reports as needed;

Respond to customer emails regarding license and fulfillment inquires;

Perform clerical duties such as maintaining financial filing and record systems;

Assisting the sales team with customer issues, orders, and sales requirements;

Assist the finance team, as required, for example: Prepare and match credit memos;

Assist with completing Vendor Forms.

What We’re Looking For

2+ years of experience successfully working within order fulfillment processing;

Experience working with Salesforce;

Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s;

Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your team.

Please note: This role may require occasional support outside of normal working hours.

Skills

Contract Data ManagementCredit Memo ProcessingFinancial FilingInventory ManagementInvoicingLicense ManagementOrder FulfillmentReport CreationSalesforceVendor FormsWorkflow Documentation

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