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Mom's Meals

Posted 21 days ago

Open

Part-time Bilingual Customer Service Representative

Des MoinesOn-sitePart-time

AI Summary

Part-time Bilingual Customer Service Representative handles inbound and outbound calls for a home-delivered meal company, taking orders, answering questions, documenting interactions in a database, and contacting case managers when needed.

About this role

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Part-time Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.
The starting wage is $18.00/hour.
Standard work hours are Monday-Friday, 10:30am-2:30pm OR 1:30pm-5:30pm (20-29 hours/week).
This position requires 2 weeks of full-time onsite training, Monday-Friday from 9:00am-6:00pm.
This is an onsite position at 7000 Fleur Drive, Des Moines IA 50321 and can start on Monday, September 28th OR Monday, October 12th.

Position Responsibilities may include, but not limited to

  • Handle inbound and outbound customer service calls with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed

    • Required Skills & Experience

  • High school degree or GED
  • 1 year of previous customer service experience
  • Basic computer proficiency, including experience learning and using software in a work or school setting
  • Clear oral communication skills
  • Ability to deescalate situations and quickly resolve customer complaints
  • Prior experience adhering to company policies and showing core values

    • Preferred Skills & Experience

  • 1 year of previous call center experience
  • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
  • Previous experience working with HIPAA policies and procedures

    • Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

    • Our team members enjoy:

  • Free Breakfast & Lunch
  • Casual Dress Code
  • Tiered growth path for promotion starting Day 1
  • Eligible for Referral Bonuses starting Day 1
  • Weekly paychecks
  • 401k

    • Skills

    Auto-dialerCRM SystemsDatabase DocumentationHIPAA PoliciesMicrosoft OutlookMicrosoft TeamsMulti-line Phone SystemOrder Entry

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