Patient Access Representative (PRN)

ThePatient Access Representative (PAR)plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requiresstrong communicationskills, organizational abilities, and a commitment tomaintainingpatient confidentiality and safety.This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ESSENTIAL JOB RESPONSIBILITIES

Front Desk Operations:

• Greet patients and guests with a cheerful demeanor

• Determinenecessary services and direct patients accordingly

• Collect demographic information and ensure proper signatures for billing accuracy

• Maintain logs of patient information and manage phone inquiries professionally

• Manage office supplies andmaintaina clean and welcoming environment
  

Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances

• Maintainan accuratefinancial ledger and perform daily reconciliation of patient accounts
  

Facility Cleanliness:

• Assistinmaintainingthe overall cleanliness of the facility, including patient areas and restrooms
  

Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
  

Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities
  

Other Duties:

• Assistmanagement withadditionaltasks orprojects asassigned

QUALIFICATIONS:

• High School Diploma or equivalent

• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic

• Previousexperience in medical registration, admitting, and scheduling in an ER setting is preferred

NON-ESSENTIAL JOB FUNCTIONS:

• Support patient care areas by ensuringappropriate suppliesare stocked

• Assistwith patient restraint procedures and documentation as needed

• Attend scheduled meetings asrequired
  

JOB COMPETENCIES:

• Proficient in navigating andutilizingElectronic Medical Records (EMR)

• Understanding and compliance with Hospital Policies and Procedures

• Commitment to ongoing education and professional development

PHYSICAL REQUIREMENTS:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility

• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. withassistance

• Occasional: Climbing, Kneeling, Distinguishing colors

• Rarely: Exposure to electric shock and confined spaces
  

WORK ENVIRONMENT:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials