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The Metropolitan Opera

Posted 1 month ago

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Patron Associate

LincolnHybridFull-time

AI Summary

Provides administrative support for the Patron Office at the Metropolitan Opera, handling patron inquiries, gift booking, membership coordination, and solicitation communications.

About this role

The Patron Associate is responsible for providing administrative support for the Patron Office. This includes providing telephone customer service to Met Patrons, as well as an array of administrative duties related to coordinating solicitation efforts and administering the benefits of the Patron Program.

Primary Responsibilities

  • Field inquiries from Patrons via the Patron Office telephone line and Patron Program email inbox and assist Patrons with their day-to-day needs, providing warm/courteous service.
  • Assist with daily gift booking. (Stocks, wires, anonymous gifts, pending checks)
  • Facilitate solicitation and fulfillment emails, Writing and sending Monthly solicitation letters
  • Check for accuracy and mailing Patron acknowledgement letters
  • Coordinate membership upgrade emails.
  • Maintain and upload exclusive membership web content
  • Manage Straz Lounge reservations.
  • Ensure accuracy of memberships and related activities within our fundraising database.
  • Assist in monthly Patron billing process
  • Assist with Patron activities/events and Backstage Tour check-in when needed.
  • Provide administrative support to the Director of Patron and Young Associate Giving.
  • Assist Patron Coordinator as needed with On Account Gift Booking
  • Special Events and Patron Presentation email, design and coordination
  • Other duties as required that serve to best support the Patron Office team.

    • Skills and Qualifications

    • BA degree and 1 year + experience in a customer service or administrative role

    • Excellent communication skills

    • Experience working with the public.

    • Pleasant and professional demeanor.

    • Proficiency in Microsoft Office. Experience with Tessitura or Raiser’s Edge preferred

    • Enthusiastic, detail-oriented and self-motivated

    • Occasional weekend or evening events required

    Physical Demands

  • Energetic team player who works well with all personality types
  • Ability to multi-task, prioritize, and problem-solve in a fast-paced, busy work environment

    • Skills

    Billing ProcessEmail CoordinationEvent Check-inFundraising DatabaseGift BookingMembership ManagementMicrosoft OfficeRaiser’s EdgeSolicitation LettersTessitura

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