Planner (Nights)

RedditchOn-siteFull-time£27k–£27k

AI Summary

Acts as the liaison between the Helpdesk and Planning teams on overnight shifts, managing inboxes, resolving complex customer queries, escalating incidents, and producing accurate management information reports for Directors.

About this role

Why Join Us

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you…

Working as our Customer Assurance Agent on a permanent basis at our Redditch site. You’ll be working 40-hours a week between 7pm – 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.

What You'll Be Doing

Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

What We're Looking For

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn’t matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you’ll receive: