Principal AI Experience Designer

About the role:

We’re reimagining the next generation of MYOB’s product experience, where AI, automation, insight and human behaviour come together to keep our customers in flow and focused on what they love most about running their business.

As our Principal AI Experience Designer, you’ll shape how customers see, feel and trust AI inside our products. You’ll help define and deliver how we design AI into the experience, working closely with other Design Leaders. You’ll lead the evolution of our UX, UI and service patterns to create experiences that feel intelligent, human and beautifully cohesive. And you’ll connect the dots between brand, product, data and design systems to bring AI to life in ways that are useful, ethical and distinctly MYOB.

Drive and deliver the customer experience vision

You’ll play a pivotal role in our design leadership group, partnering closely with Group Design Managers, Research, Product, Engineering, and Brand to:

• Define the vision for MYOB’s AI-first experience.
• Drive strategic, complex design projects that explore new interfaces, agentic workflows, and next-generation UI.
• Elevate craft excellence and creative experimentation.
• Work to lift the profile of MYOB as an innovation-led organisation in the community.
• Coach the wider business in the value and skills required to create exceptional AI-first design experiences for our users
• Confident engaging with executives to shape and communicate a compelling vision for the future through clear, impactful storytelling

The skills you'll need:

• Strong in UX/UI/Product Design, with deep experience leading cross-functional projects from discovery through delivery.
• Proven record designing or leading AI-powered, data-driven, or highly interactive products.
• Strong skills in interaction design, visual design, and prototyping with emerging tools (Figma, Framer, V0, Diagram, etc.) and wider exploration in other AI tools and applications
• Proven ability to define strategy, connecting customer insight, data, and design to business outcomes.
• Comfort working in ambiguity: simplifying complex workflows and aligning diverse stakeholders.
• Strong storyteller and communicator with the ability to make the abstract tangible and influence through design.
• Curiosity for AI, agents, automation, and how they reshape experience design.
• Experience working with conversational, generative, or adaptive interfaces.
• highly polished visusal design and storytelling skills.