Product Owner – Construction SaaS

Role Purpose

The Product Owner – Construction SaaS is responsible for owning the day-to-day discovery, definition, prioritisation and delivery of high-value product outcomes for CDE and related SaaS product capabilities. CDE represents a significant income stream for the business, so the role must balance customer value, commercial impact, product quality and delivery pace. The role acts as the execution bridge between Product Management, customers, delivery teams, product marketing and commercial stakeholders, ensuring that the product backlog is clear, commercially aligned, technically feasible and grounded in real construction workflows.

The role focuses on understanding real customer needs, translating them into prioritised product outcomes, and ensuring consistent, high‑quality delivery through remote, multi‑disciplinary teams.

A core expectation of the role is to apply Jobs To Be Done (JTBD), structured client discovery, and strong information management principles within the context of complex construction and infrastructure delivery. A deep understanding of the industry will be needed.

This is an experienced, hands-on Product Owner role for someone who can operate confidently under pressure, make clear prioritization decisions, engage directly with demanding clients, produce detailed feature requirement documentation, and help translate product strategy into shippable SaaS releases.

Key Accountabilities

Product Ownership, Backlog Management & Delivery Execution

·Act as the accountable Product Owner for assigned SaaS product areas, translating product strategy into a clear, prioritized and delivery-ready backlog

• Own and manage the product backlog, including:
• • New product features
  • Customer‑requested enhancements
  • Customer‑raised bugs
  • Regression defects
  • Technical debt

·Produce high-quality user stories, epics, acceptance criteria, release notes and detailed Feature Requirement Documents that engineering, QA, UX, product marketing and stakeholders can act on without ambiguity

• Ensure backlog items are:
• • Refined
  • Prioritized
  • Estimated
  • Ready for delivery

·Use Jira, GitHub or equivalent Agile delivery tools to manage backlog health, sprint readiness, delivery status, dependencies, release scope and traceability

• Balance competing demand between:
• • Bugs vs features
  • Customer requests vs strategic roadmap
  • Speed vs quality vs long‑term maintainability

Jobs To Be Done (JTBD) & Problem Definition

• Apply Jobs To Be Done (JTBD) thinking to:
• • Identify the underlying problems customers are trying to solve
  • Avoid solution‑led or feature‑led decision making
  • Focus on outcomes rather than requests
• Produce clear JTBD statements defining:
• • Job
  • Desired outcome
  • Context and constraints
• Use JTBD insights to:
• • Shape backlog themes
  • Inform prioritisation decisions
  • Evaluate feature value

Client Discovery, Engagement & Customer Advocacy

• Plan and run structured client discovery activities, including:
• • Interviews and workshops
  • Workflow walkthroughs
  • Pain‑point and constraint analysis
• Regularly present:
• • Product updates
  • New features
  • Roadmap slices
• Act as the primary product contact for customers, managing expectations clearly and professionally
• Translate customer feedback into:
• • Validated product needs
  • Prioritised backlog items
• Ensure commitments to clients align with agreed governance and strategy

·Lead detailed client engagement across discovery, requirements validation, demonstrations, adoption feedback and post-release review, ensuring customers feel heard while maintaining product discipline

Product Marketing, Go-to-Market & Commercial Alignment

·Support product marketing and go-to-market activity by clearly articulating customer problems, product value, release benefits, differentiators and adoption messages

·Work with Product Managers, sales, customer success and marketing stakeholders to prepare launch materials, client-facing product narratives, demos, FAQs and release communications

·Contribute to pricing, packaging, adoption, usage and value-realization discussions by providing evidence from clients, product data and market insight

·Track feature adoption, customer feedback, product usage and commercial impact to inform prioritisation and future roadmap decisions

Construction Industry Understanding

• Develop a strong understanding of:
• • Construction and infrastructure project lifecycles
  • Design, delivery, and operational phases
  • Contractor, client, consultant, and supply‑chain perspectives
• Understand the realities of construction environments, including:
• • Programme pressure
  • Commercial constraints
  • Contractual obligations
  • Regulatory and assurance requirements
• Ensure product decisions are practical, usable, and grounded in construction workflows

Information Management Principles & Standards