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Alertus Technologies

Posted 15 months ago

Open

Product Specialist

BaltimoreHybridFull-time

AI Summary

Product Specialist will develop deep knowledge of Alertus Technologies’ emergency notification products, support technical publications, training, product management activities, solution design, and product demonstrations.

About this role

Company Description

Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations.
Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy.

A Day in the Life:

  • Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments
  • Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding
  • Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy
  • Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams
  • Demonstrate Alertus’ core products and services as assigned
  • Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations
  • Assist the Technical Writing Team in drafting and reviewing product documentation
  • Participate in product training development and delivery to support Alertus employee professional development
  • Assist with new product releases and events
  • Other duties as assigned

    • Required Skills & Abilities:

  • Basic understanding of application programming interfaces (APIs) and webhooks
  • Ability to learn complex concepts and communicate them to technical and non-technical individuals
  • Energy, passion, enthusiasm, and a positive attitude
  • Exceptional organization, time management, and prioritization skills
  • Unmatched verbal, written, and interpersonal communication skills
  • Ability to become an expert assigned to Alertus products and services
  • Ability to travel on occasion

    • Education & Experience:

  • BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field. Equivalent experience may substitute for required education.
  • Academic or practical experience with Java and Python
  • Demonstrated ability to articulate the value proposition of product functionalities

    • Alertus Career Advantages:

  • Unlimited Paid Time Off
  • Paid Holidays
  • 401(k) Retirement Plan
  • Medical, Dental, and Vision Plans
  • Short-term Disability, Accident, Hospital, and Cancer Insurance
  • Live Near Your Work Homebuying Incentive Program
  • Employee Referral Bonuses
  • Flex Scheduling

    • Skills

    APIsDemo EnvironmentsDocumentationJavaMarket ResearchProduct DemonstrationsPythonRequirements GatheringSales Engineering SupportSystem IntegrationsTechnical WritingTraining DevelopmentWebhooks

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