Program Manager

Key Responsibilities

• Manage adoption programs from planning through launch, measurement, optimization, and scale.
• Create clear requirements, workback plans, decision points, timelines, deliverables, and cross-functional commitments.
• Coordinate Customer Success, partner, education, product, marketing, and operations activities into one coherent customer experience.
• Maintain program transparency through milestone reporting, decision logs, risk management, dependency tracking, and outcome scorecards.
• Identify blockers, resolve dependencies, and escalate tradeoffs with context, impact, options, and a recommendation.
• Document what works, what does not work, and why; apply lessons learned to improve future program execution.

Skills, Knowledge & Expertise

• Experience working with enterprise ERP solutions and the business processes they support, including supply chain, manufacturing, finance, human capital management, or workforce management.
• Experience with product analytics, customer success, CRM, learning, or customer-engagement platforms.
• Experience with customer journey design, process mining, experimentation, funnel analysis, or portfolio management.
• Experience working with customer-facing engagement programs, in-app guidance, targeted communications, or next-best-action models.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Benefits

• Experience in partnering across Customer Success, Operations, Product, Services, Education, Support, Marketing, Sales, Partners, IT, and Legal to create a more connected customer experience.
• Experience managing communications clearly.
• Experience working in a capacity where you are curious, collaborative, analytical, creative, and comfortable doing the hands-on work required to move priorities forward.