Posted Today
Quality Analyst - KL
MYRemoteFull-time
AI Summary
Conducts quality assurance evaluations in a call center environment, analyzes data to identify root causes, and acts as a subject matter expert for QA processes and escalation.
About this role
Qualifications
Main Requirements:
- Bachelor’s degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years’ experience as QA in call center
- Must be proficiency in English & Cantonese in terms of written, reading and speaking
- Able to start work immediately is preferred.
Responsibilities
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects
Skills
Call CenterContinuous ImprovementData AnalysisEscalation ManagementQAQA EvaluationsQA Progress ReportsRoot Cause Analysis
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