Quality Analyst (Korea Speaking) - Penang

Qualifications

Main Requirements:

• Bachelor’s degree or equivalent diploma in any discipline
• Candidate must be able to work on rotational shift
• Minimum 1 years’ experience as QA in technical/call center
• Must be proficiency in English & Korean in terms of written, reading and speaking
• Able to start work immediately after EP approved is preferred

Responsibilities

Key Responsibilities:

• Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.

• Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.

• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.

• Package, deliver, and at times present key findings and briefings.

• Conduct evaluations to identify areas of improvement

• Monitor, analyse & audit trainees’ performance and call out any unusual trends

• Identify training needs by working with operations team and QA