Relationship Executive - Factoring

Our client is recruiting a Relationship Executive – Factoring

Job purpose:

The role of the Relationship Executive – Factoring is to manage the customer relationship and sales ledger of a portfolio of SME’s and Corporate clients, ensure that the client risk is mitigated as per company risk appetite, while assuring good customer service and cross sell company’s products.

Responsibilities

Operations

• Manage an average portfolio of 40+ SME’s and Corporate clients.

• Accurately assess and mitigate the risk(transaction and debtor) through applying relevant techniques when recommending financing for each invoice

• Carry out daily financing process within a maximum of 24h

• Ascertain service continuity through system of alternates and appropriate handing over in case of absence

• Regular one to one meetings with Collections Assistants, follow up of the debt recovery process and resolve problems encountered during debt recovery and sales ledger administrative process

• Carry out variance analysis and implement remedial actions to secure company’s exposure as per set procedures.

• Handling of disputes

• Sales ledger administration

• Processing credit limit applications with the credit insurer _ determine whether recourse or non-recourse factoring

• Day-to-day handling of invoices (cross-checking of invoices, attending to financing requirements, etc)

• Ensure sounding and transaction risks techniques are in conformity with contractual terms , company guidelines while commensurate with evolution of clients invoicing methodology

• Identify and report promptly to the Team Leader Factoring Operations transactions that are not respective of contractual obligations

• Coach and support junior staff in their day to day work

• Enhance production rate and profitability of portfolio through relevant audits submitted to the Team Leader Factoring Operations or Senior Manager Factoring and ensure implementations of decisions taken.

Sales and Service

• Meeting existing clients on regular basis

• Client servicing and assistance to clients post-sales

• Reply to and follow up upon clients requests/complaints and correspondence promptly

• Perform any other cognate duties as may be required within the Business Unit

Requirements

Profile :

• Degree Holder in relevant field

• At least one year experience in a relevant field