Romanian Customer Service Advisor in Lisbon

Workster is recruiting Romanian-speaking Customer Service Advisors for an international customer experience project based in Lisbon, Portugal.

This is a great opportunity to join a multicultural, fast-growing team supporting customers of a well-known global brand. You will work in a modern office in Lisbon with structured training and the possibility to transition to a hybrid model after successful onboarding.

Your Role

• Provide customer support in Romanian via phone, email and chat

• Assist customers with product enquiries, orders, reservations and general requests

• Deliver professional, friendly and solution-oriented service to ensure high customer satisfaction

• Handle customer complaints and find appropriate solutions within agreed timeframes

• Process and update customer information accurately in internal systems

• Identify opportunities to improve the customer experience and flag recurring issues to relevant teams

• Collaborate with colleagues and other departments to resolve cases efficiently

• Maintain quality standards, follow company procedures and meet performance targets

Your Qualifications

• Native-level fluency in Romanian

• Good command of English (B2 or above)

• Previous experience in customer service or related roles is an advantage but not required

• Strong communication and interpersonal skills

• Customer-focused mindset with effective problem-solving abilities

• Comfortable working in a dynamic, fast-paced environment

• Good computer skills and ability to multitask

• Team player with a proactive and positive attitude

• Willingness to learn and adapt to new systems and processes

The Offer

• Competitive salary package and additional benefits

• Modern office in Lisbon with excellent public transport connections

• Paid training and structured onboarding period

• Hybrid working model available after the initial onboarding period

• Portuguese employment contract

• Meal allowance

• Private health insurance and wellbeing benefits

• Career development and internal mobility opportunities

• Monday to Friday schedules with weekends mostly free, depending on rota

• Support from Workster throughout the recruitment and relocation process where applicable