Sales Operations, Estimator

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Estimator, Sales Operations leads improvements in our sales quotation process by shaping high-quality customer outcomes, turning warm leads and complex technical inputs into clear, accurate, and commercially sound estimates. Working from architectural and technical drawings, the role develops well-defined scopes of work, with assumptions, exclusions, and contingencies clearly articulated. By supporting a clear transition from quote to signed order and coordinating handover to the Deployment team, the role helps minimise commercial and delivery risk across the lead-to-order process. Close collaboration with Engineering and Design ensures technical requirements are appropriately considered and reflected within the quoted scope.

Convert customer enquiries and warm leads into accurate, compliant, and margin-aware quotations aligned to commercial practices

Act as the primary owner of quotation-related transactions, ensuring customer requirements are correctly interpreted and documented

Ensure estimates are technically sound, commercially viable, and ready for progression to sales order creation

Produce well-defined scopes of work, clearly articulating assumptions, exclusions, contingencies, and non-standard requirements

Ensure scope clarity supports a smooth transition from estimate to production and installation

Proactively identify and mitigate commercial, technical, and delivery risks during the estimation phase

Partner closely with Engineering and Hardware Design to scope, cost, and validate new or complex customer requirements

Serve as the primary escalation point for pre-sales enquiries requiring commercial or technical clarification

Support confident and timely decision-making by resolving ambiguities in customer requirements early

Act as the primary contact for order intake during the estimation and pre-sales phase

Partner with Sales Operations, Order Management, and Deployment teams to ensure sales order data is accurate and complete for handover

Contribute to process automation and best-practice initiatives with Sales Ops and Account Management to improve customer experience

Diploma or equivalent qualification in a relevant technical or commercial discipline, or equivalent practical experience

3–5 years’ experience in estimating, pre-sales, or commercial quotation roles within project-based environments

Technical and commercial understanding of signage solutions

Demonstrated experience interpreting tender, architectural, and construction drawings

Proven estimating accuracy and sound commercial judgement

Experience using estimating, quoting, or ERP systems

Proficiency in Microsoft Office, particularly Excel

Experience working in cross-functional, matrixed environments and navigating competing stakeholder requirements