Posted 3 months ago

Sales Operations Specialist

BaltimoreOn-siteFull-time

AI Summary

Sales Operations Specialist supports the sales team by maintaining Salesforce-driven forecasting, enabling tools, and optimizing processes to improve opportunity velocity and pipeline health.

About this role

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The Sales Operations Specialist is an office based position and will play a critical role in supporting the Sales team by owning key processes and tools that drive efficiency and performance. This role is responsible for the health of our sales pipeline, managing enablement tools, optimizing sales processes, and providing essential support to sales leadership.

The ideal candidate is a highly organized, detailed-oriented professional who can identify opportunities for improvement and ensure the sales team has the resources and support needed to meet company goals.

A Day in the Life:

Owner of salesforce opportunity forecasting and overall health.

Help train staff on proper use of sales enablement tools and ensure their proper use. Current tools include google workspace, salesforce, salesforce engage and zoominfo.

Identify inefficiencies with sales operations and continually improve.

Owner of sales enablement tools including interacting with vendors and optimizing usage.

Manage and create reports and dashboards daily, monthly, quarterly and annual activities and results are achieved and aligned with company goals.

Directly communicate with sales staff and leadership on stalled opportunities and improve opportunity velocity.

Optimize processes and methodologies for effective sales activities, including expectation setting and system utilization.

Work with events staff and marketing to ensure leads are properly input and processed by the sales team.

Generate various reports to provide visibility into sales performance and order fulfillment status.

Heavily support sales teams in all sales enablement requests

Required Skills:

Proficiency in Salesforce and creating reports

Comfortable with data collection, cleaning and visualization

Effective communication and collaboration skills, with the ability to work cross-functionally.

Strong analytical skills with the ability to interpret sales data and generate actionable insights.

Ability to adapt quickly yet still deliver high-quality work in a fast-moving, energetic environment

Detail-oriented with a strong emphasis on accuracy and quality.

Education and Experience:

BA/BS in Management Info Systems, Data Science, Business Technology, Business Analytics or related field or equivalent experience

0-3 years’ experience in a sales operations or data analytics role

Salesforce Certifications preferred

Alertus Career Advantages:

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work HomeBuying Incentive

Employee Referral Bonuses

Skills

CRM AdministrationDashboard CreationData AnalysisData CleaningData VisualizationGoogle WorkspaceOpportunity ForecastingReportingSales Enablement ToolsSalesforceSalesforce DashboardsSalesforce EngageSalesforce ReportsVendor ManagementZoomInfo