SC OPEX Advanced Specialist

Overview

The SC OPEX Advanced Specialist is responsible for supporting global and/or regional initiatives to improve Customer Experience quality & cost-to-serve. This role may lead and/or participate in global projects to improve system and process effectiveness, including end-user training. This position may also lead and/or participate in process and system improvement to gain productivity & efficiency. SC OPEX Advanced Specialists may specialize in Customer Services or Logistics & Distribution, and may be responsible for regional SC OPEX team leadership.

Responsibilities

• Break/Fix & System Enhancement Investigation & Resolution
• Process Development & Improvement
• Project Leadership
• Productivity Opportunity Development
• Understanding of CE & OPEX Strategy
• Regional SC OPEX Team Leadership
• Program Coordination
• e-Business Coordination
• Training Program Coordination
• Analytics Program Coordination

Qualifications

• 5-7 years’ experience in Customer Service or Logistics & Distribution
• Order-to-Deliver process
• Intermediate knowledge of Invoice-to-Cash process
• Advanced application of project management & change management skills
• Successful leadership & completion of regional projects or process improvements
• Systematic & end-to-end approach to problem-solving
• Numerate & analytical
• Ability to communicate effectively across multiple levels in the organization
• Ability to communicate professionally with internal and external stakeholders
• Fluent in written & spoken English
• Advanced knowledge of SAP ERP system & SD module is an advantage

We offer:

• Work-life balance with hybrid working.
• Attractive compensation with comprehensive Cafeteria, and health insurance.
• Growth opportunities and language courses.
• Doggy days at the office and company events.
• CSR and employee groups.

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese.