Senior Fraud Analyst

Title: Senior Fraud Analyst - Capitex

URL Source: https://apply.workable.com/j/CE4510D6A5

Markdown Content:

Requirements

Job Title: Senior Fraud Analyst

Location: Kuwait

Contract Type: 12-Month Fixed-Term Contract

Role Overview

We are seeking experienced Senior Fraud Analysts to join our team on a 12-month contract in Kuwait. The successful candidates will be responsible for fraud monitoring, alert review, investigation, and case management across banking products and digital channels.

This role plays a key part in identifying, investigating, and mitigating fraud risks while ensuring a strong balance between fraud prevention and customer experience.

Key Responsibilities

• Monitor fraud detection systems and review alerts across cards, digital banking, payments, and account activities.
• Conduct detailed investigations into suspicious transactions and potential fraud cases.
• Analyse customer behaviour, transactional data, and supporting evidence to determine fraud risk.
• Take appropriate action including customer contact, account restriction, escalation, or case closure.
• Document investigations thoroughly in line with internal policies and regulatory requirements.
• Escalate complex or high-risk cases to management and relevant stakeholders where required.
• Identify emerging fraud trends and provide feedback to rule writing and fraud strategy teams.
• Support law enforcement requests and internal audit requirements where applicable.
• Maintain service level agreements (SLAs) and productivity targets.

Required Skills & Experience

• Proven experience in fraud monitoring and investigation within a banking or financial services environment.
• Strong understanding of fraud typologies including card fraud, account takeover, social engineering, and mule accounts.
• Experience working with fraud detection and case management systems.
• Strong analytical and decision-making skills.
• Ability to handle sensitive situations and communicate effectively with customers when required.
• Strong documentation and reporting skills.
• Ability to work in a fast-paced environment and manage high alert volumes.

Preferred Qualifications

• Experience within Middle Eastern financial institutions is advantageous.
• Knowledge of regulatory and compliance frameworks relevant to fraud risk.
• Professional certifications in fraud or financial crime (e.g., ACFE, ICA) are desirable.
• Bachelor’s degree in Finance, Business, Risk, or related discipline.

What We Offer

• Competitive contract package.
• Opportunity to work within a dynamic banking fraud environment.
• Exposure to a broad range of fraud risk scenarios and cross-functional collaboration.